Posts about IT Leadership

Low-poly geometric figures connected by teal lines in a mesh network, representing knowledge shared across a team with no single point of failure

Key-Person Risk in Technology: How to Spot, Measure and Fix Your Bus Factor

When leadership starts routing around the engineer everyone calls, it's usually not personal. It's key-person risk. Here's[…]

A tangled wall of blue patch cables spilling over switches and patch panels in a crowded network closet rack

Blameless Postmortems for Network Teams: Learn From Outages Without the Witch Hunt

How a network team talks about an outage the morning after decides whether the next one gets[…]

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